Privacy & Security

Your Data at Jelievo Privacy Our Highest Priority

Whether you're placing a bet, logging in, or making a payment at jelievo — this page explains in detail how your personal data is collected, used, and kept secure at every step.

Last Updated: February 2026 Written in Bangla 12 Sections ~9 min read
Our Commitment at a Glance
256-bit SSL
Encrypted Data
Never Sold to Third Parties
Full Privacy
GDPR Aware Regular Audits No Anonymous Logging

Core Privacy Principles

The principles we follow to protect your data at jelievo.

Minimal Data Collection
Only Necessary Data Is Collected

Jelievo only collects data that is strictly necessary to provide our services. We do not request unnecessary or excessive personal information — this is the core principle of our data minimization policy.

Security
Military-Grade Encryption

Your password, payment details, and personal data are protected with 256-bit AES encryption. Information stored in our database is never kept in plain text.

User Control
Your Rights Over Your Data

You can view, update, or delete your stored data at any time. jelievo believes your data belongs to you.

No Data Sales
Your data is never sold

Jelievo never sells your personal data to third parties. Sharing your information with other companies for marketing purposes is strictly against our policy.

Transparency
Right to Be Informed

Exactly what we do with your data is laid out in full on this page. Nothing is hidden — jelievo handles data with complete transparency.

Retention Period
No longer than necessary

Your data is never held longer than necessary. After account closure, all personal data is deleted within the defined timeframe, except where retention is required by law.

1Introduction

Jelievo.biz takes your privacy seriously. This Privacy Policy explains when, how, and why we collect your personal data, and how it is used and kept secure.

By using jelievo's services, you are considered to have agreed to this Privacy Policy. This policy was last updated in February 2026.

This document is written entirely in Bengali so every member can understand it in their own language. If you have any questions, our support team is here to help.

2What Information We Collect

Jelievo only collects information that is necessary to provide its services and ensure security. The types of data collected are outlined below:

  • Identity Information: Full name, date of birth, National ID number (for KYC verification).
  • Contact Information: Mobile number, email address.
  • Financial Information: Mobile banking number (bKash/Nagad), transaction history.
  • Technical Information: IP address, device type, browser information, login time.
  • Behavioral Data: Betting history, favourite games, time spent on site.
Information You Provide
Encrypted
On Secured Servers
Used only when necessary

3How Data Is Collected

Jelievo collects data in a number of ways, always with your knowledge and only as needed:

  • Directly from you: At registration, when completing the KYC form, or when contacting support.
  • Automatically: Technical information is collected via cookies and log files while browsing the site.
  • Payment Processing: The payment gateway transmits transaction details during deposits and withdrawals.
  • From verification services: Information may be verified with authorized agencies when identity verification is required.

4Purpose of Data Use

Jelievo uses the data collected for the following purposes:

  • To create your account and verify your identity.
  • To deliver betting and gaming services without interruption.
  • To process deposits and withdrawals.
  • To prevent fraud and money laundering.
  • To monitor responsible gaming (such as detecting excessive betting patterns).
  • To provide customer support and resolve complaints.
  • To comply with applicable laws and meet regulatory requirements.
  • Optionally: to send you relevant promotions and offers with your consent.

Your data is never used for profiling or discriminatory purposes. No distinction is made based on race, religion, or political opinion.

5Data Sharing Policy

Jelievo never sells your personal data to third parties. However, certain information may be shared in the following limited circumstances:

  • Payment Processor: Minimum necessary information to process transactions via bKash and Nagad.
  • Identity Verification Provider: With registered and trusted verification services as part of the KYC process.
  • Legal Obligation: By court order or valid request from a regulatory authority.
  • Fraud Prevention: Specific data matched against industry fraud-prevention databases.

In the cases above, only the minimum information strictly required is shared. No third party is given access to your complete profile.

6Cookie Policy

Jelievo uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

You can disable optional cookies from your browser settings. However, turning off essential cookies may cause certain features of the site to stop working.

7Payment Information Security

Jelievo takes special precautions to protect your financial information. Your bKash or Nagad number is never stored in plain text on our servers.

  • Card and bank details are deleted once the payment is processed.
  • Tokenization is used for every transaction.
  • Payment gateway connections are always made over HTTPS.
  • Transaction audit logs are encrypted and stored securely.

Jelievo will never ask for your password, PIN, or full mobile banking number over the phone or by email. Any such request should be treated as a fraud attempt.

8Your Rights

You have several important rights regarding your data at jelievo:

Right to Access

You can request to know what personal information we hold about you.

Right to Rectification

You can request a correction to any inaccurate information at any time.

Right to Erasure

You may request deletion of your data after account closure (subject to legal limitations).

Right to Restrict Processing

You can request that your data not be used for specific purposes.

Right to Portability

You can request a copy of your data at any time.

Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time.

To exercise any of the rights above, email us at support@jelievo.biz or reach out via live chat. We typically respond within 72 hours.

9Data Retention Period

Jelievo does not retain your data indefinitely. The general rules are:

  • Active account: All information is retained for as long as your account remains active.
  • After Account Closure: General data is deleted after 3 years.
  • Financial Transaction Records: May be retained for up to 5 years as required by law.
  • KYC Documents: Deleted after a set period as required by regulatory guidelines.
  • Inactive Accounts: Accounts inactive for 12 months are subject to review.

10Protection of Minors

Jelievo is strictly not intended for minors (under 18). We do not knowingly collect personal data from anyone under the age of 18.

If a minor has accidentally created an account and a guardian notifies us, we will immediately close the account and delete all collected data.

11Policy Updates

Jelievo may update this privacy policy from time to time. For significant changes, a clear notice will be posted on the website and registered email addresses will be notified.

Continued use of jelievo after any changes takes effect constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of the page.

12Contact Us

For any privacy-related questions or requests, please get in touch with us:

  • Email: privacy@jelievo.biz
  • Live Chat: Available 24/7, directly in Bengali
  • Response Time: Typically within 48 hours

For data protection complaints, please contact us directly first — we are committed to resolving issues promptly.

Frequently Asked Questions

Answers to the most frequently asked questions about withdrawals and promotions.

Withdrawals from jelievo are generally processed very quickly. Log in to your account, click the "Withdraw" button, select your amount and payment method (bKash/Nagad), then confirm. In most cases, funds arrive in your mobile banking account within 5 minutes of submitting the request. However, if your KYC verification is not yet complete, or if you are making a large withdrawal for the first time, a security check may take anywhere from 30 minutes up to 2 hours. Large withdrawals submitted after midnight may be processed on the next business day.

To view all promotions and offers on jelievo, click the "Latest Promotions" or "Promotions" link in the top navigation menu. You'll find all active offers, bonus codes, and special events in one place. The promotions page is typically updated 2–3 times a week, but during major cricket or football tournaments, new offers may appear almost daily. Registered members receive SMS or email notifications about new offers — you can enable this from your account settings. If you have the app installed, push notifications will keep you informed first.
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Your privacy is protected — bet with confidence

Your data is completely safe with jelievo. Register now and join Bangladesh's most trusted betting platform.

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